Your story stays yours.

Who we are

Kahiyo is operated by Kahiyo Labs. Questions or privacy requests can be sent to saurabhverma.iitd@gmail.com.

Information we collect

• Guest viewing: a random installation identifier, a one-way hash of your device's app-specific identifier, which screens you open, what you tap, how long each episode actually plays, where you stop, and playback quality such as start-up time and buffering.
• Optional account: your verified phone number, the display name you provide and, if you add one, a profile photo you pick (Android's photo picker shares only that one picture with us); the photo is public, shown on your profile, beside your comments and on your stories, and is deleted when you remove it or delete your account.
• Account activity: saved shows, watch progress, likes, comments, comment reports and creators you follow.
• Search: what you search for in the app, how many results it returned and which result you opened, so we can find the stories people are looking for and make them. A search that contains a phone number is not stored. Search text is not sent to Google or Meta.
• Notifications: if you allow them, a messaging token for your device, and whether a notification was delivered and opened.
• Create: when you make a story with Jugnu, the messages you type, the voice messages you record (which we turn into text), the titles, changes and choices you pick, and the story, characters, pictures, voices, poster and episodes made from it.
• Applying to make stories: while Create is opening to people a few at a time, if you apply, your verified phone number and your answers to Jugnu: the kinds of stories you want to make, the first story you would make, your Instagram or YouTube page and roughly how many people follow it, a link to your best work, what you do, how many stories you could make a week, the place you are from if you tell us, and the recordings of the answers you speak together with their text.
• Coins: the coins you collect and spend in Create. Coins have no money value and cannot be bought or cashed out.
• Crash reports: when the app stops unexpectedly, diagnostic information including the screen you were on.
• Approximate country: inferred from your SIM and network address for audience reporting.
• Technical information: basic request and security logs created by our hosting providers.

Kahiyo asks for two permissions: notifications, after you finish an episode, and the microphone, only when you choose to record a voice message in Create. The microphone records only while you are recording. In Create's chat we keep the text of a voice message, not the recording. When you apply to make stories and speak an answer, we keep the recording as well as its text, so our team can hear how you tell your story. Kahiyo does not request location, contacts, photos or camera access. The advertising identifier is read only by the Meta SDK described below.

Linking a device to your account

Before you sign in, your viewing is recorded against the installation identifier alone. When you sign in on that device, your earlier watch progress and up to 90 days of that device's activity are joined to your account, so your history follows you. Deleting your account separates them again.

How we use information

We use this information to stream episodes, restore playback, show your library, operate likes and comments, rank and improve recommendations, prevent abuse, moderate user content and keep the service reliable.

Your story in Create

We use what you tell Jugnu to write and make your episodes. When an episode of your story is ready, the story becomes a show in Kahiyo that everyone can watch, search, like, comment on, report and share. It is shown with the display name on your account. Please do not include phone numbers, addresses or private details about real people in your story.

To write, check, voice and illustrate your story, your messages and story are processed by AI services: Anthropic (Claude), OpenAI and ElevenLabs. Each request and its result, including the text of your messages, is also recorded with Pydantic (Logfire) so we can find problems, measure costs and improve Create. These companies are in the United States and Europe, so this information is processed outside India. They process it for Kahiyo under their own terms; we do not sell it. We read conversations and their results to improve Create and to review reported stories.

If you apply to make stories, our team reads your answers and may listen to the answers you spoke to decide whom to invite next. The recordings are stored privately with Supabase in India, are not public and are never shared. To turn a spoken answer into text it is sent to ElevenLabs, which processes it for Kahiyo.

Service providers

Supabase provides authentication, database and API infrastructure; Cloudflare provides media delivery and runs the making of Create episodes; Message Central sends verification codes; Google's Firebase provides crash reporting, product analytics and notification delivery; Anthropic, OpenAI and ElevenLabs provide the AI services used by Create; and Pydantic (Logfire) records Create's requests for monitoring. These providers process information for Kahiyo under their security and data-protection terms. We do not sell personal information.

Advertising and measurement

Kahiyo does not show ads. We do advertise Kahiyo on Meta (Facebook and Instagram). To learn which of our ads bring viewers, the app includes the Meta SDK, which shares your device's advertising identifier, how the app was installed, and app activity such as opening the app, starting or finishing an episode, signing up, liking, commenting, sharing and following a creator (with episode and show identifiers only) with Meta Platforms. We never send your name, phone number, comment text or search text to Meta. Meta may use this to measure our ads and to show our ads to people likely to enjoy Kahiyo, under its own privacy policy. You can reset or delete your advertising identifier at any time in your phone's Settings (Google → Ads).

Sharing from the app

The Share action opens WhatsApp or your Android share sheet with a Kahiyo link. Kahiyo does not receive your contacts, recipient list or private message.

Retention and deletion

Account information and account activity are kept while the account remains active. Your conversations with Jugnu and the stories you make are kept while your account exists, so you can continue them and so we can improve Create. Deleting your account removes your authentication record, profile, saved shows, progress, likes, comments, reports and blocks, and your Create stories with their episodes, files and conversations, and your application to make stories with its answers and voice recordings. To ask for one story or conversation to be deleted earlier, write to the address above. Aggregated or de-identified analytics and limited security logs may remain where they can no longer identify your account.

Delete your account

Security and choices

Information is encrypted in transit. You may watch without an account. You can avoid account data by not signing in, and you can remove an existing account from Profile inside the app.

Children

Kahiyo is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children.

Updates

We may update this policy as the product changes. The effective date above will change when a material update is published.